Introduction:
Artificial intelligence (AI) has made significant progress in the past few years and has transformed various industries. From healthcare to finance, businesses have found innovative ways to incorporate AI into their operations, making their processes more efficient than ever before. However, the co-founder of Google DeepMind, Mustafa Suleyman, believes that AI is about to enter its next phase, which involves the development of interactive bots that’ll carry out tasks for you.
1. Conversational AI:
The first aspect of interactive bots is conversational AI. It’s already become quite popular with applications like virtual assistants such as Siri and Alexa. They understand spoken language and can respond to commands. However, these assistants have limited functionality and aren’t capable of carrying out complex tasks. Suleyman predicts that the conversational AI will improve to the point it can carry out intricate tasks for us such as booking a flight or arranging a meeting with someone.
2. Contextual Understanding:
The next aspect of interactive bots is contextual understanding. Suleyman believes that bots will eventually understand the context of a situation. In simpler words, it would be able to interpret scenarios such as when you’re rushing to a meeting and can manage the traffic to guide you through the shortcut. Thanks to contextual understanding, these bots can carry out repetitive tasks that humans often find tedious, such as scheduling, booking, managing emails, and more.
3. Working Alongside Humans:
While the bots of tomorrow will carry out tasks for us, they won’t replace human employees, according to Suleyman. Instead, they’ll work alongside them to improve the productivity of both machines and humans. For example, instead of wasting time arranging meetings or booking flights, which takes time away from other important work, bots will manage these tasks so that employees can focus on more critical projects.
4. Personalized Help:
One of the great things about the bots is that they’ll be able to provide personalized help to individuals. They’ll have the ability to understand and learn a person’s daily habits and routines, making it easier for them to complete tasks. For instance, a bot can remind someone to drink water regularly, take medication, or go for a walk.
5. Customer Service:
Another exciting area of development in interactive bots is customer service. Bots will likely be able to respond to customer queries, resolve complaints and carry out transactions that usually require human intervention. This would significantly reduce the wait times, leading to increased customer satisfaction.
Conclusion:
The next phase in AI development is set to be interactive bots that’ll carry out tasks for us. The progression of conversational AI, contextual understanding, and personalized help means that soon, bots will be capable of handling intricate and repetitive tasks for us. This will remove the need for humans to do tedious work themselves and ultimately free up time to focus on more important areas. However, this doesn’t mean that bots will replace human employees. Instead, they’ll work alongside humans to create more productive workplaces. We can expect customer service to significantly improve with bots taking over the smaller transactions. The future seems bright for interactive bots.